You may return IJW for a full refund within 21 days of receiving if not totally satisfied. Simply contact email@example.com with your order number to begin the return process. Please note we do not handle the return shipping cost, but will issue a full refund as soon as the return is received in our warehouse.
For US Orders: All orders are packed and shipped within 3 business days of placing your order. From there, depending on your ship-to location, the shipping transit time can take anywhere from 2-5 days for U.S and 5-14 days for international. Please note, due to COVID-19 all shipping companies have been taking longer than usual to deliver orders and this is unfortunately out of our control.
For International Orders: International shipping is free on orders $150 and above! All orders are packed and shipped within 3 business days of placing your order. The ship time greatly varies from country to country so keep an eye on your tracking number for the most accurate estimated date.
NOTE: Duties & taxes that may be charged to you once the item arrives in your country. If you are charged duties & taxes, simply send us proof of payment at firstname.lastname@example.org and we will credit back your account!